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Terms and Conditions

Welcome to the PAQ Community Exclusive E-Commerce Application ("Website"). This platform serves as a dedicated online space for adopters of the Project Adopt a Queen initiative, offering exclusive access to curated products and services. Through this application, we aim to provide a seamless shopping experience that aligns with our commitment to sustainability, community engagement, and the promotion of eco-friendly practices. By accessing and using this Website, you agree to the following terms and conditions:

  1. Purpose: This platform provides exclusive access to adopters under the Project Adopt a Queen initiative, offering specific benefits and access to curated products and services.
  2. Accounts: Each user is allowed to create only one account. Users are responsible for maintaining the confidentiality of their account credentials and all activities under their account.
  3. Accuracy of Information: Users must provide accurate and truthful information. False or misleading information will lead to account suspension or termination.
  4. Prohibited Activities: Fraudulent activities, including the use of stolen payment methods, are strictly prohibited and may result in legal action.
  5. Third-Party Services: The Website/application utilizes third-party services such as courier companies and payment gateways. PAQ Community is not responsible for any issues arising from these third-party services.
  6. Reporting Issues: Users must report any issues, such as damaged goods, within 2 days of delivery to be eligible for assistance.
  7. Age Restrictions: The platform is accessible to users of all ages. However, parents or guardians are responsible for supervising minors using the platform.
  8. Intellectual Property: Users agree not to attempt reverse engineering, unauthorized modification, or misuse of the platform.
  9. Changes to Terms: PAQ Community reserves the right to update these terms. Users will be notified of significant changes, and continued use of the Website signifies acceptance of the updates.

Privacy Policy

This Privacy Policy outlines how PAQ Community collects, uses, and protects your data:

  1. Data Collected:
    • Name
    • Email
    • Number of adoptions
    • WhatsApp contact number
    • Address
  2. Data Use: Data is used for delivery, improving services, and providing support. Users must agree to this Privacy Policy before using the platform.
  3. Data Sharing: Data is shared with delivery partners, limited to essential information such as address and contact details. Third-party marketing partners may also access limited anonymized data.
  4. Data Security: Customer data is stored securely with encryption and regular audits.
  5. Analytics: Data is anonymized for analytics purposes to improve user experience.

6.       Consent: Users must provide explicit consent for the collection of sensitive information. By filling out the adoption form as part of the Project Adopt a Queen initiative, users consent to the collection and use of their personal information for operational and service-related purposes.

  1. Data Retention: Customer data is retained only as long as necessary for operational purposes. Users may request data deletion at any time.
  2. Cookies and Tracking: The PAQ Community Website utilizes cookies and similar technologies to enhance user experience, analyze website performance, and provide personalized content. By using this platform, users consent to the use of cookies. Detailed information about cookie settings and how to manage them is available in the Cookie Policy section of the application.
  3. Third-Party: Data Use: Anonymized user data may be shared with trusted third-party marketing partners to optimize marketing campaigns and improve services. Such data will not include personally identifiable information and is used solely for analytical and promotional purposes, ensuring adherence to data protection standards.

Refund and Cancellation Policy

  1. Refund Eligibility: All products and services are non-refundable except in cases of errors or damage during delivery.
  2. Refund Timeline: Refunds will be processed within 5–7 working days and credited via the original payment method or UPI, based on the customer’s preference.
  3. Reporting Issues: Customers must report delivery errors or damages within 48 hours. Proof such as photos or videos may be required.
  4. Non-Refundable Items: Certain items, such as perishable goods, are non-refundable due to their nature. Refunds are not granted if the issue is not attributable to PAQ Community.

Shipping Policy

  1. Delivery Timeline: Orders are delivered within 1 to 7 working days.
  2. Shipping Charges: Additional charges apply for expedited or bulk orders and may vary by state.
  3. Failed Deliveries: If a delivery attempt fails due to customer unavailability, the order will return to our base. Reshipping is available without specific conditions.
  4. Packaging: All packaging is eco-friendly and recyclable.
  5. Incorrect Addresses: PAQ Community is not liable for issues caused by incorrect addresses. Payments will not be refunded, and additional delivery charges will apply.
  6. Tracking: Customers receive tracking numbers upon dispatch to monitor their shipment.

Contact Us

For any queries or support, please contact us:

Products and Pricing

  1. Product Descriptions: Detailed descriptions are provided for all products, including FMCG items, honey, and gifting options.
  2. Pricing: All prices are listed in INR and include applicable taxes. Notifications will be sent for any price changes.
  3. Stock Availability: Stock is updated regularly. Limited stock items and purchasing limits are clearly outlined on the platform.
  4. Offers and Bundles: Discounts and bundle pricing are available for select products. Details are provided on the product pages.

Additional Policies

  1. Loyalty Programs: Currently, no loyalty or rewards program is offered. Future updates will be communicated.
  2. Changes to Policies: Any updates to these policies will be communicated to users. Continued use of the platform implies agreement to the changes.
  3. Sustainability Commitment: PAQ Community is dedicated to eco-friendly practices, using sustainable products and recyclable packaging. By choosing us, you support environmental conservation, sustainable farming, and beekeeping initiatives.

These policies are effective as of 16/01/2025. For any further information, contact info@sahastitva.org.